Application
This unit describes the skills and knowledge required to manage the attainment of program benefits. It includes ensuring that benefits are identified and realised when and as expected.
The unit applies to individuals who are program managers and those managing a suite of projects (a program). They operate within assigned authority levels, are responsible for their own performance and sometimes the performance of others.
Individuals in this role may be operating within an organisation, a business or working as a consultant.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
1. Identify benefits and trade-offs | 1.1 Analyse benefits and their alignment to organisational objectives 1.2 Define and communicate expected short- and long-term benefits and trade-offs with key stakeholders 1.3 Assess project and program performance against respective plans 1.4 Monitor and evaluate internal and external program contexts for circumstances that may require changes to the expected benefits |
2. Execute to deliver expected benefits | 2.1 Define and confirm benefit dependencies with key stakeholders 2.2 Devise and agree benefits delivery approach with key stakeholders considering impact of the benefit on risk management, issues management, and change control 2.3 Assign ownership of benefits delivery 2.4 Review confirm and update benefits measurement approach and benefits delivery approach |
3. Sustain and evaluate attainment of expected benefits | 3.1 Assess deliverables from constituent projects according to benefits measurement approach 3.2 Measure and report progress toward delivery of expected benefits with key stakeholders 3.3 Evaluate and communicate benefits against established projects delivery plan 3.4 Assess and record lessons learned throughout projects and communicate to pertinent stakeholders 3.5 Address variances in delivery of expected benefits |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
manage benefits for a program of work.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
components of different benefit delivery models
qualitative and quantitative data to assess project and program performance against plans
techniques used in decision making theory and analysis applied to benefits assessment
types and definition of program benefits
workplace identification and documentation of program benefits
relationship between program delivery and benefits realisation approaches
forecasting program benefits realisation.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
access to examples of program workplace documentation related to attaining program benefits
feedback from stakeholders, which reflects how benefits management was managed for a program.
Assessors must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Reading | Applies appropriate strategies to construct meaning from complex texts |
Writing | Prepares documentation to confirm and report on defined benefits and reviews using appropriate format, vocabulary and structure |
Oral Communication | Participates in a range of verbal exchanges using language and features appropriate to audience Uses active listening and questioning techniques to confirm understanding |
Numeracy | Calculates, compares and contrasts outcomes against targets using appropriate mathematical formulae |
Planning and organising | Develops flexible plans for complex, high impact activities with strategic implications that involve a diverse range of stakeholders with potentially competing demands Sequences and schedules complex activities, monitors implementation and evaluates results |
Sectors
Business Competence – Project Management